Do you like working with both people and technology? We’re solid practitioners in digital commerce and experience solutions. We work in the sphere of digital commerce with the commerce platform as the foundation, arching into marketing technology, content management, product information management, insights & activations and order management. As demand is steadily growing we will need an energised person to be one of the key contributors to the next wave of growth.

What would you do as a Head of Consulting & UX?

The Head of Consulting & UX is responsible for leading the local Consulting & UX team and leading, coaching and facilitating the consulting engagements for the team together with project manager(s) & sales. You will report to the local Managing Director at Vaimo, UK.

Cooperation with other Vaimo markets and global colleagues will be essential in order to flourish in this role, share best practices and serve local client & business needs.

The expectation is that this person would spend around 30 - 35 % of their time in client engagements.

Scope of Consulting & UX services

• Strategy & Growth Consultancy
  Increasing execution speed with why, what and how to succeed with their transformation and objectives. Enable clients to improve traffic, conversion, and retention.
  
• Experience Design
  Building seamless and great physical and digital experiences. Being the voice of the end-user.
  
• Solution Consulting
  Advise and build architectural and technology blueprints based on strategy, feasibility, and technology fit. Across the full experience ecosystem.
  
• Insights & Activation
  Empowering organizations for data-driven growth. Providing the insights to measure, improve and orchestrate experience across the full customer journey.

KEY RESPONSIBILITIES

People lead duties

• Lead, manage, and coach individuals
• Facilitate knowledge sharing and competence planning
• Growth & performance management
• Including salary reviews
• Individual Development Plans (IDPs)
• Performance targets
• Other "people" admin tasks, in conjunction with the Planning Manager and HR Manager

Leadership

• Strive to build a high-performing, happy team
• Support the quality of work being performed by the team
• Developing the UK business plans to implement group strategy and help grow the overall team
• Be always up-to-date about the team's project, priorities, and statuses
• Establish and lead various team ceremonies
• Listen to the team's impediments and work to remove them

Client delivery duties

• Engaging with clients & projects to develop, scope and help sell services engagements
• Be a process owner of the team and make sure the standard work processes set by the company and the team itself are followed
• Discovery phase for new projects
• Consulting engagements with clients
• Manage and plan allocation requirements for the team in cooperation with the planning manager
• Escalation of chargeability issues to Head of Operations.
• Proactively liaise with Project Managers to understand client/project needs and forecast and communicate resource availability

Internal duties

• Develop regional cooperation activities around Consulting & UX practices with Vaimo UK
• Support international client cases
• Cooperation with Vaimo Group's Head of persons related to Consulting & UX practices
• Sales & marketing support

KPIs

• Consulting & UX revenue
• Consulting & UX team utilisation
• Consulting & UX team employee satisfaction (eNPS)
• Client satisfaction (NPS)

Why work for Vaimo UK?

• We work as #onevaimo, which means that you will work with colleagues every day from all over the world
• Our culture is people-first. We have above-industry-standard people satisfaction and below-industry churn rates - basically, Vaimo’ers stick around
• Being a global company, also makes us a “remote” company. We like to meet up in the office, but offer a very flexible working environment
• We’re growing which means opportunities for career growth and participation in exciting projects that will evolve our company
• We work with exciting clients where digital is a strategic priority. It’s more fun to work on things that improve people's lives and businesses right?

CORE VALUES

We care deeply about our core values, and we try to follow and respect them in all we do. Our values are:

Teamwork: When one of us wins, we all win and we celebrate together and share our learnings. When we face challenges, we collaborate and support each other to overcome obstacles together.

Fun: Our attitude is social, positive, and playful, and we appreciate challenges and love winning.

Excellence: We strive to be leaders and to always remain in a constant state of improving ourselves. We aim to be innovative, efficient, and competitive.

Open: We endeavour to be open-minded, honest, and transparent with each other and with our clients.

Knowledge sharing is a key success factor for us. We do serious work, but we are anything but serious people! We celebrate success together and learn from each other.

Does this sound interesting? Please send us your application and join us on our journey! And don't forget to tell us why you are interested in the position and why you are the ideal candidate for this opportunity.