Senior Project Manager (E-commerce)
We’re a dynamic, fast-growing digital experience company where our actions and experience really make an impact. As a full-service omnichannel partner, we deliver strategy, design, development and managed services to brands, retailers and manufacturers all over the world.
As a Project Manager at Vaimo, you will have a central role in our pursuit to drive success in digital commerce. You will have broad responsibility that requires strong leadership skills, structure, creativity, and the ability to identify the most efficient solutions for our clients.
As Project Manager you are the main point of contact for the client and play an instrumental role in achieving high client satisfaction. The project manager is also an influential member of the delivery team, and instrumental in creating a highly engaged delivery team.
Responsibilities of the Role
Lead and manage projects successfully
Understand the contracts, goals and constraints before starting a project
Establish clear ways of working
Steer projects proactively by doing regular forecasting on budget, milestones etc
Manage projects responsibly by identifying and mitigating risks
Sufficient understanding of project requirements & solution
Monitor and control project progress, outcome and quality
Proactively manage changes in scope
Keep project plans and documentation up to date
Comply to Vaimo’s delivery methodology, processes and templates
Accountable for managing project scope, budget, timeline and quality
Project health
Regularly monitor the health of the Project and the satisfaction levels of the assigned client(s)
Perform regular estimate-to-completions (ETC) and budget forecasts
Escalate through appropriate channels if you see project health or client satisfaction is at risk of dropping
Complete regular resource forecasting to ensure that your projects are equipped with the right team members to deliver as planned.
Flagging and internally aligning (approval) expected write-offs as soon as they are forecasted
Team management
Enable the team to deliver successfully
Team routines and agreed ways of working are followed
Clear team communication (goals, success criteria, priorities, changes etc)
Where required, lead and facilitate the onboarding of new team members
Identify and mitigate gaps or challenges in the delivery team
Communication & reporting
Communicate Project status, risks, and issues to stakeholders on status meetings, steering committee meetings, reports etc (according to contract and agreed ways of working)
Ensure meeting attendance, timely decision making and engagement from all critical stakeholders (internal and external)
Communicate and document progress, decisions, changes etc to manage expectations of project teams and stakeholders
Clear and timely reporting of project health, status reports, invoicing reports etc.
Seek and share knowledge across the organisation
Measures of success for this role
Lag measures will include:
- Client Satisfaction (NPS)
- Project profitability
- Project chargeability
Lead measures will include:
- Project Health
- Delivery excellence
- Operational KPIs
Skills & Requirements:
Experience in software project delivery (5+ years)
Experience in working with enterprise clients is a must
Proven track record of delivering projects successfully and achieving a high client satisfaction
Experience in leading distributed team
Understands project management methodologies and tools and how to apply these to manage projects effectively
Relevant certificate in Project Management
Relevant certificate in Agile delivery methods
A degree in business management or administration is attractive
Comfortable leading challenging client conversations
Strong communicator & presenter
Great at building trust and professional relationships
Comfortable managing multiple internal and external stakeholders
Commercial and goal oriented
Strong supporter of using digital tools to track project progress, health and compliance
Team leadership capabilities
We offer you:
The opportunity to work on various types of small and large projects
The opportunity to work with system development in a small team where you set the framework for how you want to work
Free hands to work with new solutions involving new technology
The opportunity to learn new techniques, tools, and programming languages in regular exchanges of expertise with colleagues
Attractive salary + benefits
Work in a flexible environment in a brand new office with attention to a good work-life balance
- Department
- Delivery
- Locations
- Chicago, Louisville
- Remote status
- Hybrid
- Seniority Level
- Middle-Senior, Senior

About Vaimo
Vaimo is one of the world’s most respected experts in digital commerce and customer experiences. As a full-service agency, we deliver consulting, design, development, support, and analytics services to brands, retailers, manufacturers, and organizations all over the world.
Senior Project Manager (E-commerce)
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