About Vaimo

Vaimo is a global digital commerce and customer experience partner. We help brands, retailers, and organisations create business-driving digital products and experiences. With over 650 professionals across 15+ markets, we work at the intersection of commerce, content, data, and design to build solutions that deliver real business value and long-term growth.

We are now building the next evolution of our commercial organisation in the Nordics and are looking for a strong Account Manager to help grow and strengthen our client relationships

Role Overview

As an Account Manager, you will drive the success and growth of a portfolio of key client accounts. Acting as a trusted advisor, you will ensure exceptional client partnership, value delivery, and account development.

You will work closely with the Managing Director, Delivery Leads, and cross-functional teams to align on commercial opportunities, ensure quality delivery, and create tangible business impact for our clients.

This role suits someone who is commercially minded, structured, proactive, and comfortable engaging with senior client stakeholders. You should be confident in understanding business needs, coordinating delivery, and identifying opportunities that support long-term growth.

What You’ll Do

Client Relationship & Partnership

• Serve as the primary day-to-day contact for clients and key stakeholders.
• Build strong, trust-based relationships and ensure a consistently positive client experience.
• Lead regular account check-ins, planning sessions, and quarterly business reviews.

Commercial Growth

• Identify opportunities for upsell, cross-sell, and account expansion aligned to client goals.
• Contribute to account plans and support forecasting together with the Managing Director.
• Prepare proposals and commercial documentation when needed.
• Coordinate key role players across departments to ensure alignment and realization of commercial opportunities.

Project & Delivery Support

• Ensure that what we deliver aligns with the client’s business and digital commerce goals and objectives.
• Collaborate closely with client, delivery and consulting teams to maintain quality and consistency across projects.

Operational & Account Excellence

• Maintain clear documentation, account growth plans/playbooks, and meeting summaries.
• Monitor account performance metrics and surface insights to improve success.
• Support the continuous improvement of account management processes while maintaining a strong commercial focus.

What You Bring

• 3–6 years of experience in Account Management, Client Success, Customer Experience, or Professional Services roles.
• Experience working with clients in consultancy or digital agency environments.
• Strong communication skills and ability to engage confidently with stakeholders at all levels.
• A proactive, structured, and solutions-oriented mindset.
• Commercial awareness — comfortable identifying opportunities and supporting revenue growth.
• Experience in consultative selling, building trust, and influencing client decisions.
• Ability to balance listening, influencing, and strategic advisory.

What Success Looks Like in This Role

• You listen first, understand client needs deeply, and ask the right questions.
• You take ownership — moving conversations and progress forward without waiting for instruction.
• You build trusted, long-term relationships rather than transactional interactions.
• You think in 3-, 6-, and 18-month horizons, not just day-to-day delivery.
• You help shape account strategy, not only respond to it.

Why Join Vaimo

• A meaningful role influencing the client experience and growth of the Nordic region.
• Work with supportive leaders who value transparency, ownership, and continuous improvement.
• Collaborate with international teams across multiple markets.
• Clear development paths toward Senior Account Manager and Account Director roles.
• Flexible hybrid working model and competitive compensation.